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ENGLISH FOR CABIN CREW

Frequent questions from passengers, finding answers to them, solving conflicts, dealing with pilots and ground staff, these are real-life topics through which you develop or refresh your knowledge.

Class hours

As a cabin crew member, your role goes beyond just serving passengers; you are the face of the airline, ensuring safety and comfort throughout the flight.
This requires not only excellent communication skills but also the ability to handle various situations with confidence and professionalism. This training will cover real-life scenarios to help you develop or refresh your English language skills, focusing on areas crucial for your daily operations.

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You'll develop skills in handling frequent passenger questions, managing conflicts, and solving problems with a calm and professional approach. You'll learn to interact effectively with pilots and ground staff, ensuring clear communication that supports smooth operations.
The training will also cover how to provide instructions and reassure passengers during emergency situations, using language that is both authoritative and comforting. Additionally, you'll enhance your cultural sensitivity and customer service skills, equipping you to communicate respectfully and effectively with passengers from diverse backgrounds. 

Courses